velarionquessa | Smart Budgeting Solutions for Australian Families

Information We Collect

At velarionquessa, we collect information that helps us provide you with better budgeting tools and financial insights. The data we gather falls into several categories, each serving specific purposes in delivering our services effectively.

Personal Information

When you create an account with us, we collect basic details like your name, email address, and contact information. This helps us personalise your experience and keep you informed about important account updates or service changes.

Financial Data

Our budgeting platform works by analysing your spending patterns and financial habits. We collect transaction data, account balances, and budget preferences to create meaningful insights for your short-term financial planning. This information remains encrypted and is never shared with third parties for marketing purposes.

Usage Information

We track how you interact with our platform to improve functionality and user experience. This includes pages visited, features used, time spent on different sections, and device information. This data helps us understand which tools are most valuable to our users.

How We Use Your Information

Your information serves several important functions within our system. We've designed our data usage practices to benefit you directly while maintaining strict privacy standards.

Creating personalised budget recommendations based on your spending patterns
Sending important account notifications and security alerts
Improving our platform's features and developing new budgeting tools
Providing customer support when you need assistance
Ensuring compliance with Australian financial regulations and security standards
Detecting and preventing fraudulent activities on your account

Important Note

We never sell your personal or financial information to external companies. Your data is used exclusively to enhance your experience with velarionquessa's budgeting services.

Data Storage and Security

Protecting your financial information is our highest priority. We employ multiple layers of security to ensure your data remains safe and accessible only to you.

Encryption Standards

All sensitive information is encrypted using AES-256 encryption both in transit and at rest. This military-grade encryption ensures that even if data were intercepted, it would remain unreadable without proper authorisation keys.

Server Security

Our servers are housed in secure Australian data centres that comply with ISO 27001 standards. These facilities feature 24/7 monitoring, biometric access controls, and redundant backup systems to prevent data loss.

Access Controls

Only authorised velarionquessa employees with legitimate business needs can access user data. All access is logged and monitored, with regular security audits conducted by independent third parties.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs) and the Privacy Act 1988, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.

Right to Access: You can request a copy of all personal information we hold about you
Right to Correction: You can ask us to correct any inaccurate or outdated information
Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements
Right to Restrict Processing: You can limit how we use your information in certain circumstances
Right to Data Portability: You can request your data in a portable format to transfer to another service
Right to Complain: You can lodge complaints with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, simply contact our privacy team using the details provided below. We'll respond to your request within 30 days and work with you to resolve any concerns.

Data Retention and Deletion

We only keep your information for as long as necessary to provide our services and comply with legal obligations. Our data retention practices are designed to balance your privacy rights with practical business needs.

Account Information

Your basic account details are retained while your account remains active. After account closure, we keep minimal information for 7 years to comply with Australian financial record-keeping requirements.

Transaction Data

Financial transaction data is retained for 5 years after your last account activity, as required by Australian financial services regulations. This information helps us provide tax summaries and account history when needed.

Marketing Communications

If you've opted into marketing communications, we'll keep your preferences and contact history until you unsubscribe or close your account. You can update these preferences anytime in your account settings.

Third-Party Services and Data Sharing

velarionquessa works with carefully selected third-party services to provide you with comprehensive budgeting tools. We maintain strict controls over how your data is shared and used by these partners.

Bank Connectivity Partners

To import your transaction data securely, we partner with authorised financial data providers like Yodlee and Basiq. These companies are regulated by ASIC and follow strict security standards. They only access information necessary to retrieve your transaction history.

Analytics and Performance

We use analytics tools to understand how users interact with our platform. This data is aggregated and anonymised, meaning individual users cannot be identified. These insights help us improve our budgeting features and user experience.

Legal Disclosures

In rare circumstances, we may be required to disclose information to comply with court orders, regulatory investigations, or other legal obligations. We carefully review all such requests and only provide the minimum information required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised features. Understanding how these work helps you make informed decisions about your privacy preferences.

Essential Cookies: Required for basic website functionality, including login sessions and security features
Performance Cookies: Help us understand how visitors use our site to improve performance and user experience
Functional Cookies: Remember your preferences and settings to personalise your experience
Analytics Cookies: Provide insights into user behaviour patterns to help us enhance our services

You can manage your cookie preferences through your browser settings or our cookie management tool. However, disabling certain cookies may limit some website functionality.

Children's Privacy

velarionquessa's budgeting services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected such information, we will delete it immediately.

Parents and guardians who believe their child has provided personal information to us should contact our privacy team immediately. We take children's privacy seriously and will work quickly to address any concerns.

For teenagers aged 13-17, we recommend parental guidance when using financial services. While we don't specifically restrict access, we encourage family discussions about money management and online privacy.

International Data Transfers

While we primarily store data within Australia, some of our service providers may process information internationally. When this occurs, we ensure appropriate safeguards are in place to protect your privacy rights.

Approved Countries

Data may be transferred to countries with adequate privacy protections, including New Zealand, the European Union, Canada, and the United Kingdom. These jurisdictions have privacy laws that provide similar protections to Australian standards.

Contractual Safeguards

For transfers to other countries, we use contractual clauses that require our partners to maintain the same level of privacy protection you would receive under Australian law.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through multiple channels.

Major changes will be communicated via email to your registered address and prominently displayed on our website for at least 30 days. For minor updates, we'll update the "Last Modified" date at the top of this policy.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of velarionquessa's services after policy updates constitutes acceptance of the revised terms.